How do I track my order? 

An email will be sent confirming your order has left out warehouse, your tracking information will also be included in this email.

I have not received my order, where is it? 

Rough Riders is ran by a small team and our warehouse shipping days are Monday - Saturday. All orders will ship in 1-3 business days. Once your receive your tracking number, please allow 24 hours for it to update.

I emailed customer service, how long will it take them to respond? 

It can take our customer service representatives up to 1-2 business days to respond to inquiries.

Where is Rough Riders clothing made? 

All Rough Riders garments are proudly sourced from companies located in the United States. Our printing, packaging, and shipping processes are located in the great state of Tennessee, ensuring quality and efficiency from start to finish.

Is Rough Riders clothing true to size? 

We work hard to ensure our clothes are a true fit. Should you be unsure, we recommend you select your usual size for shirts, crewnecks, and sweats; for hoodies size down for a true to size fit. Hoodies are designed to be oversized. For more information about sizes, you can check the size guide on each product page.

What Payment methods does Rough Riders accept? 

Our checkout is managed by Shopify and Paypal via Braintree, the World’s leading online payment gateways. We accept all major credit and debit cards.